FAQ
Useful answers before your system reaches the bench.
Review the common questions below. If your situation is different, the service checklist sends the details directly into a help-desk email.
01Do I need an appointment?
Calling ahead is helpful for specialty repairs, custom builds, refurbishing, and data-recovery work. Use the request page to send the help desk the details first.
02Will I get a price before the repair?
Yes. After diagnosis, we explain the recommended repair and price before beginning billable work.
03Can you refurbish my current computer?
Yes. We can clean, test, repair, upgrade, reinstall, and prepare an existing system for dependable continued use when the hardware still makes financial sense.
04Can you upgrade my current computer?
Yes. We can evaluate memory, storage, graphics, cooling, and other upgrade paths to determine which improvements are worthwhile.
05Do you sell new and refurbished computers?
Yes. We can help with standard new-system sales, tested refurbished systems, and fully custom computers.
06Can you help me choose the right computer?
Absolutely. We compare repair, upgrade, refurbished, new, and custom options based on how you use the computer and what you want to spend.
07Do you transfer files to a replacement computer?
Yes. File transfer, account setup, updates, software installation, and general new-system setup can be included in the request.
08What should I include in a service request?
Include the device type, symptoms or goals, any deadline, your preferred contact information, and a target budget when you have one.
Still deciding?